Judges Close Surgery

Judges Close Surgery has reviewed the HMS General Practice Patient Survey data from July 2019

https://www.gp-patient.co.uk/

These are the key points we would like to improve on based on what our patients told us. 

• 58% of our patients surveyed were satisfied with the general practice appointment times available, compared to Horsham and MidSussex CCG average of 66% and national average of 65%. 55% of our patients surveyed were offered a choice of appointment when they last tried to make a general practice appointment compared to Horsham and MidSussex CCG average of 64% and national average of 62%.

• Actions taken : To ensure a greater choice in type of appointment offered and times of appointments available we will be asking our receptionists to ensure that appointments are offered at the Hub which is in operation at Queen Victoria Hospital and also with our online Partner Push Dr. The Practice will also be reviewing extended access appointments.

• 17 % of our patients surveyed would usually get to see or speak to their preferred GP when they would like to; compared to Horsham and MidSussex CCG average of 57% and national average of 48%.

• Actions taken : Our receptionists will be encouraged to book telephone appointments with the most appropriate GP  (this could be your usual GP or the the GP who has been dealing with your most recent problem) rather than book the next available GP telephone appointment . We have also reviewed our duty Dr system freeing up the duty Dr to be able to take on the day urgent phone calls and action urgent requests.

• 55% of patients of our patients surveyed said they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s) compared to Horsham and MidSussex CCG average of 84% and national average of 78%.

• Actions taken : We have done some training with our receptionists recently on Care Navigation and Signposting . Our Senior Partner Dr Lythgoe will be recording a message on our phone system explaining why receptionists are asking questions in order to support their work in signposting patients to the most appropriate appointment type or local service . We shall also be working with our care coordinators to ensure patients are signposted to the most appropriate local service or organisation including the voluntary sector .

We hope that you will see an improvement in the service and care we offer you as a result of these changes

Healthwatch Patient Survey October 2016

Judges Close Surgery Patient Survey Autumn 2017 with actions

Judges Close Surgery Patient Survey - 2018 – comparison of results

Perceptions of booking system 2018