Compliments and Complaints

Compliments , Complaints & Suggestions

We are continually striving to improve our service. Any helpful suggestions or compliments would be much appreciated. You can either telephone or write to the Practice Manager.

Please mark for attention of Practice Manager 

Judges Close Surgery

High Street 

East Grinstead

RH19 3AA

Telephone 01342 317820 

You are also entitled to approach NHS England with your concerns. 

If you would like independant advice or support about your complaint, the following organisation may be able to help you.

Health Watch West Sussex 

Telephone: 0300 012 0122

helpdesk@healthwatchwestsussex.co.uk

If you are dissatisfied  with the outcome you can  raise with the Ombudsman:

The Parliamentary and Health Service Ombudsman

Millbank Tower

Millbank

London

SW1P 4QP

Telephone 0345 0154033

www.ombudsman.org.uk

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for concern or complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Our practice complaints leaflet gives details of the procedure and is available from reception, in our patient waiting area or by printing a Complaints Procedure Leaflet using the link above .

Complaints Leaflet