Did you know that you can book or cancel appointments online using the Patient Access online system? For further information go to Online Services in the menu on the right hand side.
How To See Your Doctor
There may be one Doctor whom you look upon as your personal Doctor. However, you may consult any of the Doctors at the Surgery. This may be necessary if your own Doctor is unavailable (on holiday or study leave).
For ROUTINE appointments or queries about results, please avoid telephoning between 8.30am and 10.30am if at all possible. It is usually much easier to telephone the Surgery in the afternoon.
All patients who telephone the Surgery between 8.00am and 9am are put through to the Triage Nurse,who with your co-operation, will assess which health professional is most suited to deal with your problem and make an appointment with either a Doctor or Nurse.
All patients requiring medically urgent care will be offered a same day appointment. Appointments for routine or non-urgent consultations will be booked for you, by a Receptionist, for a mutually agreed date and time.
Keep your appointment
Please do everything you can to keep appointments. Tell us quickly if you cannot keep an appointment either by phoning the surgery or using the online services appointment cancellation option.
There is an automated check-in system to avoid queuing at the desk. If you arrive later than your appointment time this may cause delays and inconvenience to other patients. If you are more than 10 minutes late, it will probably mean that you will have to rebook. If we are running late please be patient – on another occasion, it may be you who needs the extra time.