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Noticeboard

Merger Information

Due to significant changes in funding provision that we were relying on to deliver the proposed single site, Moatfield Surgery will not be merging with Judges Close surgery. Sadly, without the significant premises development needed to deliver a site that is fit for purpose able to cater for a large, merged Practice, many of the benefits we have described in our business plans and public consultations would not be realised.

After very careful consideration, we are unable to justify the even greater challenges and pressures on our already limited and stretched resources that merging, without the any of the benefits of a single site, would demand.

Both practices will continue to work together to provide a high standard of care for patients and we remain committed to continue to look at new ways of providing  high quality and  flexible services.

We are immensely grateful for the support that our patients have given us towards this project and at both public meetings. We are looking forward to continuing to develop and enhance what we offer and to continue to work closely with our local Practices.

 

 

Judges Close Surgery will be closed on Wednesday 21st November 2018 from 12.30pm for a regional training event. In case of an emergency, please telephone 999 For medical advice, please telephone NHS111 by dialing 111

The surgery will re-open Thursday morning as usual.

 

Complaints Procedure

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for concern or complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To alert us to your concern or complaint, please contact the Practice Manager, Sally Burfoot:

 

  • In person or by,
  • Phone - 01342 317 820
  • Email - sally.burfoot@nhs.net or,
  • Fax - 0844 3879912

 

We operate a practice complaints procedure as part of the NHS system for dealing with complaints and our system meets national criteria.

Our practice complaints leaflet gives details of the procedure and is available from reception, in our patient waiting area or by printing a Complaints Procedure Leaflet using the link below.

Complaints procedure leaflet

As a patient of the NHS you have the right to:

  • Have your complaint dealt with efficiently
  • Have your complaint properly investigated
  • Be informed of the outcome of your complaint
  • Take your complaint to the Health Services Ombudsman if you are not satisfied with the outcome.

If you would like help and support with making your complaint contact:

Healthwatch West Sussex Independent Health Complaints Advocacy Service (IHCAS) a free, independent advocacy service that can help you make a complaint about any aspect of your NHS care or treatment:

 

  • Telephone: 0300 012 0122
  • Email: helpdesk@healthwatchwestsussex.co.uk
  • Address: The Billingshurst Community Centre, Roman Way, Billingshurst, West Sussex RH14 9QW

 

If you are ultimately not happy with how the surgery has dealt with your complaint, and would like to take the matter further, you can contact the Parliamentary and Health Service Ombudsman who make final decisions on unresolved complaints about the NHS in England. It is an independent service, which is free for everyone to use. To take your complaint to the Ombudsman visit

 

 http://www.ombudsman.org.uk/make-a-complaint or write or call:

 

Parliamentary and Health Service Ombudsman

Millbank Tower

Millbank

London

SW1P 4QP

Tel: 0345 015 4033

Email: phso.enquiries@ombudsman.org.uk

Fax: 0300 061 4000

 

General complaints about primary care services (e.g. GPs,dentists and opticians)

These are managed by NHS England and they can be contacted by calling 0300 311 2233 or email: england.contactus@nhs.net

You can also use NHS South Commissioning Support Unit, which is part of the NHS, to process your concerns and complaints; however any investigation into your concerns will be carried out in this area by the Comments and Complaints Team, Horsham and Mid-Sussex CCG, Lower Ground Floor, Crawley Hospital, West Green Drive, Crawley, RH11 7DH.

 

Compliments & Suggestions

We are continually striving to improve our service. Any helpful suggestions or compliments would be much appreciated and a  red 'compliments, comments and complaints' box is located on the main reception desk for your convenience. Alternatively, you can either telephone or write to the Practice Manager, Sally Burfoot, at sally.burfoot@nhs.net.



 
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