This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Judges Close Surgery will be closed on Tuesday 11th September 2018 from 12.30pm for a regional training event. In case of an emergency, please telephone 999 For medical advice, please telephone NHS111 by dialing 111

The surgery will re-open Wednesday morning as usual.

 Moatfield Surgery and Judges Close are merging...

The partners would like to thank everyone who has attended the recent public meetings to discuss the merger. Further information will be added to the website (PRACTICE MERGER icon on right hand side) as and when it becomes available.

WE ARE CURRENTLY NOT ACCEPTING NEW PATIENTS

East Grinstead is undergoing a significant rise in the number of people living in the area and we are finding it difficult to sustain a workload that is safe and manageable. It is with regret that as a result we are no longer able to register new patients and have notified NHS England of this decision.

In the meantime, if you need to register with a GP surgery in East Grinstead, please contact Horsham and Mid Sussex CCG on 01293600300 ext 3228 or ext 3597, so that they can arrange for you to be allocated to a local GP surgery.

 

 

 

Complaints Procedure

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for concern or complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To alert us to your concern or complaint, please contact the Practice Manager, Sally Burfoot:

 

  • In person or by,
  • Phone - 01342 317 820
  • Email - sally.burfoot@nhs.net or,
  • Fax - 0844 3879912

 

We operate a practice complaints procedure as part of the NHS system for dealing with complaints and our system meets national criteria.

Our practice complaints leaflet gives details of the procedure and is available from reception, in our patient waiting area or by printing a Complaints Procedure Leaflet using the link below.

Complaints procedure leaflet

As a patient of the NHS you have the right to:

  • Have your complaint dealt with efficiently
  • Have your complaint properly investigated
  • Be informed of the outcome of your complaint
  • Take your complaint to the Health Services Ombudsman if you are not satisfied with the outcome.

If you would like help and support with making your complaint contact:

Healthwatch West Sussex Independent Health Complaints Advocacy Service (IHCAS) a free, independent advocacy service that can help you make a complaint about any aspect of your NHS care or treatment:

 

  • Telephone: 0300 012 0122
  • Email: helpdesk@healthwatchwestsussex.co.uk
  • Address: The Billingshurst Community Centre, Roman Way, Billingshurst, West Sussex RH14 9QW

 

If you are ultimately not happy with how the surgery has dealt with your complaint, and would like to take the matter further, you can contact the Parliamentary and Health Service Ombudsman who make final decisions on unresolved complaints about the NHS in England. It is an independent service, which is free for everyone to use. To take your complaint to the Ombudsman visit

 

 http://www.ombudsman.org.uk/make-a-complaint or write or call:

 

Parliamentary and Health Service Ombudsman

Millbank Tower

Millbank

London

SW1P 4QP

Tel: 0345 015 4033

Email: phso.enquiries@ombudsman.org.uk

Fax: 0300 061 4000

 

General complaints about primary care services (e.g. GPs,dentists and opticians)

These are managed by NHS England and they can be contacted by calling 0300 311 2233 or email: england.contactus@nhs.net

You can also use NHS South Commissioning Support Unit, which is part of the NHS, to process your concerns and complaints; however any investigation into your concerns will be carried out in this area by the Comments and Complaints Team, Horsham and Mid-Sussex CCG, Lower Ground Floor, Crawley Hospital, West Green Drive, Crawley, RH11 7DH.

 

Compliments & Suggestions

We are continually striving to improve our service. Any helpful suggestions or compliments would be much appreciated and a  red 'compliments, comments and complaints' box is located on the main reception desk for your convenience. Alternatively, you can either telephone or write to the Practice Manager, Sally Burfoot, at sally.burfoot@nhs.net.



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website