This practice is dedicated to making its services as accessible as possible for those with disabilities including providing equipment as needed as well as instruction and training for our staff.
There are two dedicated parking spaces for disabled badge holders only located directly opposite the entrance and our building is internally well-lit and entrances and exits are clearly visible. We have wheelchair access at the main but not staff entrance.
The main reception desk is only a few meters away from the main entrance so visitors who may have difficulty with the door to easily get help from a member of staff.
All patients only have access to the ground floor where all the treatment and consulting rooms are situated.
Due to the age and layout of our building we only have one disabled toilet facilities and that is located to the rear of the building.
We have a hearing loop installed at the reception desk window to aid with communication with visitors who suffer from hearing loss and receptionists are able come out to patients and talk to them in the waiting room if there is a problem communicating.
We provide log in details for our EMIS system which allows our patients to book and cancel appointments and also order their repeat medications from the comfort of their home computer.
We encourage patients to ask for any further assistance with access or communication needs and to propose ways in which we can improve our accessibility by either visiting or telephoning and talking to us direct or by sending an email or completing a comments slip when at the surgery.